Discover our services as and a selection of client cases

Consult us for a tailor-made approach.

Depending on the nature of your problems, the size of your teams and the allocated budgets, we propose a step-by-step approach.
We bring on board specific expertise from our ecosystem to suit your needs.

Audit

What is the quality of your client database?
Is your website effective?
Do your in-store teams have the right attitude, the right method, the right tools to manage customer relations?

We carry out audits of client databases, digital ecosystems, shop operations, etc. through analysis, documentary studies and interviews.

benchmark

Benchmark

Is your approach mature?
What are the best practices in the sector?

Our benchmarks of relationship programs, digital ecosystems, e-commerce sites help you to guide your relationship and digital strategy.

etude

Research

Who are the customers with the greatest potential?
What are the product categories that drive recruitment?
Is my animation plan effective?
When should I solicit customers to develop
their loyalty?

Analyses of customer behaviour, segmentation, scoring, animation plans, customer path, persona… guide the strategy in search of performance.

stratégie

Strategy

How to develop customer fidelity?
How to build a coherent and efficient digital ecosystem?

Based on insights from audits, benchmarks, studies, and the brand platform, definition of the strategy and priorities to be implemented to achieve the objectives.

selections partenaires

Partner selection

Which agency is the most inclined to understand your values and carry out your project?
Which software solution to choose?
Which e-commerce platform is best suited to your ambitions?

Depending on the objectives of your project, internal skills, and resource constraints, we help you select the best partners for your needs.

mise-en-oeuvre

Action

Once the strategy is defined, how to implement your CRM action plan, develop your new website, apply your editorial strategy on social networks?
How to measure performance?

Développement de sites web, définition et déploiement de plans d’actions CRM, mesure de la performance.

formation

Training

Are your teams ready to tackle the digital transformation?
How can you raise their awareness at your next seminar?

Training adapted to the skills and maturity of the teams, coaching of new recruits.
Development of tailor-made conferences.

Tailor-made

Do you have a specific problem? A reflection on customer and digital issues?

We offer you a tailor-made support adapted to your problems.

Varied missions

According to the problems of luxury houses (fashion, accessories, beauty, jewellery & watches, wines & liquors), we carry out missions relating to omnicanal customer relations and digital communication.

Watches and jewelry house

Redesign and position the site at the heart of the omnichannel customer experience​

Creation of website that represents the house, its collections and services in order to optimize customer experience.

Development of the house storytelling, optimization of traffic generation in the shop and transformation of visits into sales.

High jewelry house

Creating an experience for VIP customers

To thank and engage the most precious customers by rewarding them with a unique moment of discovery, emotion and privileged relationship with the house.

Women’s fashion house

Developing customer fidelity

Analysis of customer behaviour, identification of customers with higher potential. Optimization of CRM investments, implementation of targeted actions to improve customer satisfaction and performance.
Selection and implementation of a CRM tool in order to apply the strategy and measure performance.

Perfume House

Optimising website content to enhance brand awareness and efficiency

Redesign of the brand storytelling, optimisation of the site architecture, optimisation of the catalogue and product to increase conversion on the e-commerce site and in the shops.

Men’s fashion house

Brand Repositioning

Carrying out a prospective study to discover trends in men's fashion.
Definition of the missing pieces from the offer.
Writing of the brand platform.
Re-design of the logo.
Definition of the Instagram editorial charter and identification of key influencers.

Accessory house

Developing customer knowledge

Analysis of the different sources of customer data, their paths and their behaviour.
Detection of "insights" in order to define the relational strategy and the hierarchy of actions to be implemented.
Choice of solutions to steer actions and measure performance.

To ensure confidentiality, we do not mentions the clients who have placed their trust in us, we share their gratitude through their testimonials. 

“The unique resource that I would have liked to integrate into my teams.”

Patricia S.CDO beauty house

“A privileged relationship with the most connected firm in the world of luxury digital CRM for the benefit of undeniable efficiency.”

Paul G.CDO jewelry house

“A strong, embodied and individualized relationship with a firm that is expert in luxury and connected to market innovations. A real accelerator for our company which has enabled us to rethink and optimise our CRM approaches and to better manage our service providers.”

Christophe M.Director of Communication in leather goods company

“Lemon Think has accompanied us on several customer issues and has always been able to respond to our different needs and put us in touch with the right people.”

Katia N.CRM manager international in fashion house